Shipping policy
Last updated: 19 September 2026
This Shipping Policy applies to all orders placed with LUMEROA.
Where we ship
We currently ship within the United States only. We are unable to accept orders for delivery outside the US at this time.
Shipping costs
Shipping costs are calculated at checkout based on your location and order. Any applicable charges will be displayed before you complete your purchase.
Processing time
Orders are usually processed and dispatched within 1–3 business days of being placed. Orders are not processed or shipped on weekends or US public holidays.
Delivery times
Most orders arrive within 7 to 15 business days from dispatch.
Delivery times are estimates, not guarantees. Carrier delays, weather and busy periods can add time. If we are unable to ship your order within the time stated at checkout, we will contact you with a revised shipping date, and you can either accept the new date or cancel your order for a full refund.
Order tracking
Every order ships with tracking. You will receive an email with your tracking number as soon as your order is dispatched. If you can't find it, please check your spam or junk folder. You can also look up your tracking number at any time on our Track your order page.
Split shipments
If you order more than one item, your items may arrive in separate parcels and on different days. Each parcel will have its own tracking number.
Incorrect or incomplete addresses
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address entered at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange re-delivery, and additional shipping charges may apply.
If you notice a mistake in your address, contact us as soon as possible. We can usually update it before your order has been dispatched.
Lost, delayed or damaged parcels
If your tracking hasn't updated for an extended period, your parcel shows as delivered but you haven't received it, or your order arrives damaged, please email us at lumeroa.store@gmail.com with your order number (and a photo, if the item is damaged). We'll look into it with the carrier and help put it right.
Returns
For information about returns, refunds and final-sale items, please see our Refund Policy.
Contact
Questions about shipping can be sent to lumeroa.store@gmail.com.
LUMEROA
475 N Granada Ave, Tucson, AZ 85701
United States