Refund policy
Last updated: 19 September 2026
This Refund Policy applies to all orders placed with LUMEROA. Nothing in this policy affects your statutory rights as a consumer under the law where you live.
Sale items are final sale
Items purchased at a discounted or promotional price โ including our launch pricing and multi-pack offers โ are final sale and cannot be returned or exchanged because you changed your mind or no longer want them.
This does not affect items that arrive damaged, faulty, or incorrect. Those are covered below, whether or not they were bought on sale.
Returns on full-price items
For items purchased at full price, you have 30 days from the day your order is delivered to request a return.
To be eligible, the item must be:
- unused and in the same condition you received it;
- in its original packaging, with all accessories and cables it came with; and
- accompanied by your order number or proof of purchase.
How to start a return
Please contact us before sending anything back. Email lumeroa.store@gmail.com with your order number and the reason for your return. We'll confirm whether your return is approved.
Once approved, send your return to:
LUMEROA
475 N Granada Ave, Apt 6111
Tucson, AZ 85701
United States
Items sent back without an approved return request, or to any other address, may not be accepted or refunded.
Return shipping
You are responsible for the cost of shipping your return to us. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit. Original shipping charges are not refundable.
Damaged, faulty or incorrect items
Please inspect your order when it arrives. If it is damaged, faulty, or isn't the item you ordered, email us at lumeroa.store@gmail.com as soon as possible with your order number and a photo of the problem.
We'll review it and, where the problem is confirmed, offer a replacement or a refund. We may ask you to return the item, or we may resolve it without needing the item back.
Items we can't accept back
For hygiene reasons, we can't accept the return of any item that has been used, unless it is faulty. The LUMEROA NeckRelief is used against the neck and head, so please make sure you want to keep it before using it.
We also can't accept returns of items that are missing parts or original packaging, or that were damaged after delivery through misuse or by not following the included instructions.
Refunds
Once your return is received and inspected, we'll email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.
If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at lumeroa.store@gmail.com.
Exchanges
The fastest way to get a different item is to return your original (if eligible) and place a new order once your return is approved.
Cancellations
If you need to cancel an order, contact us as soon as possible. We can usually cancel an order that hasn't been shipped yet. Once it has been handed to the carrier, it can no longer be cancelled and is subject to this Refund Policy.
Contact
Questions about returns or refunds can be sent to lumeroa.store@gmail.com or (310) 990-1207.